Frequently Asked Questions
Wondering how anodized aluminum rests against your skin or how the battery handles regular wear? Here is a clear look at how the device operates throughout your day.
how does the ondrela tracker monitor daily movement
The device uses an internal 3-axis accelerometer and optical sensor to log your daily steps, active minutes, and restful sleep intervals. It tracks quietly without a distracting display, sending data to your mobile app whenever you open it nearby.
what is the ondrela tracker band made of
The strap is manufactured from flexible fluoroelastomer, a soft synthetic material that resists sweat and tap water during handwashing. The casing is machined from solid 6063 aluminum with a 316L stainless steel buckle.
how do i pay for my ondrela order
You can pay with cash on delivery directly to the courier when your parcel arrives at your door, or complete an advance bank transfer before dispatch. We do not process card transactions or automated billing.
can the courier deliver to an apartment without a lift
Yes, the courier delivers directly to your apartment entrance regardless of whether your building has an elevator. Orders placed before 16:00 on business days are prepared for dispatch that same afternoon from our Greenville facility.
what happens if the tracker does not fit
You can return the unused tracker in its original packaging within 30 days of delivery for a full product refund. Return shipping is paid by the customer unless the tracker is damaged upon arrival.
how is my refund paid out after return
Once your returned parcel arrives back at our Greenville workshop and passes inspection in unused condition, we remit your refund directly to your bank account via bank transfer. We also issue a digital confirmation receipt by email.
Still have questions?
Our support team replies to every message within one business day.