Terms & Conditions

Traxio operates as the commercial name of Traxio Hardware LLC, located at 300 E McBee Ave, Greenville, SC 29601, United States. Complete seller identification and company registry numbers appear on our Legal Notice page and in your order receipt. Please note that return parcels must be mailed only to the specific return facility address we issue after you contact us, not to general office addresses.

Who may purchase from this site? You must be at least 18 years of age to place an order. Our devices and web services are intended for private household use, not commercial resale, unless we agree in writing beforehand. If details look questionable, if inventory runs out, or if security flags appear, we reserve the right to decline or adjust the order, promptly returning any funds collected.

All prices appear in USD. Delivery charges are calculated and displayed before you confirm your purchase, so there are no surprise costs. If an accidental pricing error occurs, we will contact you before shipping so you can confirm the corrected sum or cancel without fee.

3.1 VAT and customs duties

Orders delivered to United States include value-added tax where required. What happens if you live outside United States? Border authorities in your territory assess import fees and customs duties, which the buyer settles directly. If a package is turned away at customs, we treat it as a return and subtract our shipping costs from your refund.

You can complete your order using Cash on delivery, Bank transfer. We do not gather or store debit card details or bank logins on our website servers.

4.1 Order placement and acceptance

How is your order processed? The checkout flow sends us your request, and we mail an initial acknowledgment with your reference code. The formal purchase agreement is concluded only when we package the goods and send a dispatch notice. Before that dispatch message, we may cancel the order and return your funds.

4.2 Failed or incomplete payments

If a transaction fails or funds cannot be cleared, the package stays on our shelves. For orders arranged with payment on delivery, parcels that are refused or left uncollected return to our facility, and the sale is cancelled.

Why do we collect personal details? We process only the contact and address data required to ship your hardware, answer your technical inquiries, and keep our platform secure, as explained in our Privacy Policy. Our Cookie Policy explains the small data files your browser uses to remember preferences. Both policies form an essential part of these terms.

Use your tracker in line with the instructions on the package and in the printed guide in the box. Store small hardware components out of reach of young children unless an item is explicitly made for them. Screen displays reproduce colour differently depending on brightness and backlight balance, so minor shade variances from online photos are normal and not flaws.

6.1 Storage, expiry and disposal

Keep hardware in the storage environment outlined on the box. If a consumable part shows an expiry date, replace it before that cutoff. Please recycle worn electronics and packing materials through your local community collection bins.

Does this hardware replace a doctor? No. Our website content and sensor readings are not medical, dietary, or clinical advice, and our descriptions explain everyday measurement rather than daily routine. If you are pregnant, nursing, dealing with health conditions, or taking medication, consult your physician before starting a new movement routine.

A posted promotional discount applies only to purchases made while that rate is visible, and discounts cannot be stacked together unless stated. Promo codes must be entered during checkout before finalizing payment; they cannot be applied retrospectively. If a promotion included bonus items, those items must accompany any returned order.

Delivery methods, turnaround times, and postal rates are listed on our Shipping & Delivery page. Transit estimates are counted in regular business days from the moment a box leaves our workbench, rather than guaranteed arrival dates. Because of packaging dimensions, multiple items might travel in separate boxes.

We are responsible for the parcel until the delivery courier hands it to you or your designated recipient at your street address; risk shifts to you at that point. If your parcel arrives with physical transit damage, email photographs to [email protected] within 48 hours. Please double-check your shipping details before buying, because packages returned due to incorrect addresses or non-collection are refunded minus outgoing shipping fees.

You may send back any item within 45 days of delivery under the guidelines on our Returns & Refunds page. Reach out first to receive a return authorization code and the verified warehouse address. Your refund covers the product price; standard shipping fees are returned only when the return stems from our dispatch error or a factory defect. Your legal consumer rights remain unaffected.

Hardware must match its published specifications and arrive free of defects. Traxio Hardware LLC provides a one-year limited hardware warranty against material defects and manufacturing faults from the delivery date. This warranty excludes normal wear, water intrusion exceeding published enclosure ratings, unauthorized disassembly, and physical drop damage. If an internal flaw appears within the statutory warranty period of your country, we will examine the unit and repair it, replace it, or refund your payment. Natural wear from daily use, accidental drops, water ingress beyond stated ratings, or unauthorized tampering are not covered.

You agree not to use our platform to submit fake purchases, disrupt our web servers, harvest details about other shoppers, or submit abusive or misleading text. We may suspend access for accounts that violate these operational standards.

All text guides, workbench photos, illustrations, brand emblems, and underlying site code belong to Traxio Hardware LLC or its licensing partners. You are welcome to view and print pages for personal reference, but republishing, sharing, or commercial redistribution requires our prior written agreement.

Our pages may link out to external websites that we do not run. We do not oversee their server security, privacy practices, or accuracy, and providing a link does not imply we endorse their views.

Reviews on our pages come from real buyers sharing their daily experience with our tracker, and individual activity habits naturally lead to different results. When you email us feedback, an image, or a comment, you give us permission to publish it with your first name, without royalties. If you ever want your review taken down, just ask, and we promptly remove it.

We provide this website on an as-is basis. While we work diligently to keep sensor guides and product figures accurate, we cannot promise that server connections will never drop or run without occasional software bugs. This disclaimer does not diminish statutory protections on the physical hardware you purchase.

To the fullest extent permitted by applicable law, the cumulative liability of Traxio Hardware LLC for all claims concerning any order shall not exceed the total amount paid by the customer for that order or $100. We accept full responsibility for losses stemming from intentional wrongdoing or gross negligence, for personal injury or harm to health, and in any situation where legal statutes prohibit limiting liability. For ordinary contractual oversights, our accountability is strictly limited to typical, foreseeable damages directly tied to the transaction.

To the extent permitted by governing laws, you agree to compensate us for claims by third parties that result from your breach of these terms or from content you submitted to the site.

These terms and conditions are governed by and construed according to the laws of the State of Delaware and applicable federal laws of the United States. When an issue cannot be resolved through friendly discussion with our team, formal proceedings may be filed before the competent court where the seller is registered. Consumers always retain the legal right to bring claims before the local courts of their home country, and mandatory statutory consumer protections cannot be set aside by this agreement.

Where do we send receipts and legal notices? We route your order confirmations, transit tracking numbers, and policy updates to the email address entered at checkout. Please keep that contact current and check your spam filters, as messages delivered to that inbox are considered legally received.

Can these terms be transferred? We may assign our contractual rights and duties to an entity acquiring our business operations, as long as your consumer protections remain intact. You may not assign your rights under these terms without our prior written approval.

If we do not act on a particular policy breach immediately, that delay does not mean we give up our right to enforce the rule later.

What happens if one clause here cannot be legally enforced? The remaining sections remain fully operative, while the unenforceable part is replaced by an enforceable rule matching its original intent as closely as possible.

If someone ignores these terms, we reserve the right to close their profile or decline incoming purchase requests. Any parcel already packed and handed to the courier proceeds as agreed.

What constitutes our complete agreement? These purchase terms, the linked notices and your purchase summary together form the entire contract between us. If translated into several languages, the version matching the regional storefront where you bought your tracker takes precedence.

Do you need clarification on these purchase conditions? Reach our workshop team at [email protected], call +1 (864) 215-4999, or use the Contact form. Our physical workshop mail goes to: 300 E McBee Ave, Greenville, SC 29601, United States.

Merchant

Traxio Hardware LLC

Registered address

300 E McBee Ave, Greenville, SC 29601, United States

Email

[email protected]

Phone

+1 (864) 215-4999