Shipping & Delivery
Every parcel from Traxio is packed by hand and entrusted to a tracked courier. Here is how our dispatch schedule operates, what shipping costs, and how we resolve deliveries that arrive late, damaged, or lost.
1. Order processing time
Orders placed before 16:00 on a regular working day leave our bench that very afternoon. Orders placed later in the day, over weekends, or on public holidays dispatch the next business day. You receive a confirmation email with your reference number immediately, followed by a dispatch message with tracking once the box is on the van.
2. How do you check your parcel's progress?
- Open your dispatch confirmation email or text message and click the courier tracking link.
- Alternatively, go to our Track your order page and enter your order number.
- Courier tracking begins to update once the driver scans the barcode, which typically happens within 24 hours of collection.
- New location scans appear at each transfer depot until the package reaches your address.
3. Estimated delivery times
Delivery estimates count working days from the moment of dispatch rather than guaranteed calendar dates. Deliveries to remote postal zones can take an extra 1 to 2 days.
| Region | Estimated delivery time |
|---|---|
| United States | 2-4 business days |
| Other destinations | Calculated clearly at checkout prior to payment |
4. Shipping and handling costs
Shipping is covered on orders reaching $80 in United States, while smaller parcels carry a $7.50 fee to balance courier transit costs. The exact delivery fee for your postal address appears in the checkout summary before you confirm your purchase.
5. International shipping
For deliveries going outside United States, local shipping rates and expected transit times appear during checkout. Any customs duties or import taxes are determined by border authorities and paid by the customer. If a package is rejected at customs, we handle it as a standard return.
6. Missing, delayed, or damaged parcels
6.1 Damaged
Please inspect your box when it arrives. If the box or tracker is harmed, take clear photographs and contact [email protected] within 48 hours. We will ship a replacement at our expense or refund your purchase; there is no need to mail back the damaged item unless we ask.
6.2 Lost
Why has tracking paused? If your tracking link shows zero progress for 5 business days, email us your order number. We will open an official inquiry with the carrier and either send a fresh package or process a complete refund, whichever you prefer, within 10 business days of your report.
6.3 Package marked as delivered but missing
First, ask other members of your household, check with nearby neighbors, and contact your local parcel depot. If it still cannot be found, email us within 3 days of the recorded delivery scan. We will initiate an inquiry with the carrier and update you until the issue is sorted out.
7. Questions about this policy
Have a question? Send a note to [email protected] or phone +1 (864) 215-4999 throughout Mon-Thu 08:15-16:45, Fri 08:15-15:30, Sat 10:00-14:00. We answer each inquiry within one business day.
- Merchant
- Traxio Hardware LLC
- Registered address
- 300 E McBee Ave, Greenville, SC 29601, United States
- [email protected]
- Phone
- +1 (864) 215-4999