Privacy Policy

This privacy text covers the pages at traxio.shop, hardware orders submitted here, and incoming service tickets. It does not govern external portals linked from our pages, which operate under their own privacy guidelines.

Who controls your records? The controller is Traxio Hardware LLC, located at 300 E McBee Ave, Greenville, SC 29601, United States. For questions about your personal files, write directly to [email protected] or call +1 (864) 215-4999.

Merchant

Traxio Hardware LLC

Registered address

300 E McBee Ave, Greenville, SC 29601, United States

Email

[email protected]

Phone

+1 (864) 215-4999

Why do we keep data collection minimal? We only request information directly necessary to complete the specific step described in each section below.

3.1 Information you provide directly

Your full name, destination street address, email and contact telephone when reserving hardware, along with your written notes when messaging support or leaving product feedback. We retain these through the active order cycle and mandatory statutory ledger periods, keeping customer tickets for up to 3 years from our last reply.

3.2 Payment and transaction data

Reference numbers, specific hardware units selected, totals, selected settlement route, and transit updates. We do not prompt for or retain payment card details on our server. Records are archived for the period set by bookkeeping laws.

3.3 Automatically collected information

Network IP identifiers, browser builds, device profiles, page interactions, referring addresses, and timestamps logged by the server and our active cookies. Server logs clear after 30 days, while anonymous aggregated metrics remain for up to 14 months.

3.4 Marketing and advertising data

The marketing path or partner link that directed you to our tracker workbench, retained solely to understand where our visitors discover us. We retain this link data for up to 90 days.

3.5 Details shared back to us by operational partners

Parcel delivery confirmations supplied by our freight carrier, alongside transaction completion notes from our settlement partners, matched to your hardware order.

3.6 Children

This website is not meant for anyone under 18. We do not knowingly record details from minors. A parent or legal guardian can contact [email protected] to request prompt removal of any accidental records.

Why do we ask for basic logistics info? Your name, street address, inbox address, and phone number let us verify transit and provide delivery updates. Without them, we cannot route a physical parcel to your door. Providing any other detail remains your choice.

• To assemble your tracker, verify payment, arrange transit, generate fiscal records, and manage standard returns or balance adjustments.
• To respond to your technical questions and send parcel tracking notices by email or text message.
• To maintain site stability, identify abusive traffic, and observe how shoppers navigate our store layout.
• To distribute product announcements only when you specifically requested updates, with a functional opt-out link inside every single dispatch.
• To comply with national bookkeeping statutes and mandatory commercial filing requirements.

Do we ever rent or sell customer files? Never. We share details solely with the contracted service partners listed below, each working strictly under written handling instructions.

6.1 Payment processing

The settlement service handling your selected payment option receives the basic identifiers needed to verify and balance the transaction.

6.2 Shipping and fulfilment partners

The parcel courier receives your name, parcel destination, and phone number so the driver can complete drop-off and notify you of dispatch timing.

6.3 Service providers

Technical server hosts, transactional email relays, and customer support ticket platforms process operational details on our behalf.

6.4 Advertising and analytics partners

Analytical and audience cookies, enabled only with your prior permission, send visitor usage metrics to their providers as explained in our Cookie Policy.

6.5 Legal and regulatory disclosures

We disclose logged information when required by a legal mandate or to protect legitimate claims during a contested order.

6.6 Business transfers

If our hardware business is acquired or merged, client records transfer to the succeeding owner under identical protective commitments.

Some service systems may process files outside United States. Whenever this occurs, we use formal adequacy findings or standard contractual clauses so your protections remain unchanged.

Under the provisions of the applicable U.S. state privacy laws, including the CCPA/CPRA, you hold consumer privacy rights.

8.1 Inspection, edits, removal, and data exports

What control do you keep over your files? You may inspect your stored records, ask for corrections, request deletion, obtain an export file in standard format, limit processing, or revoke any prior approval. Revoking an approval does not invalidate processing completed before your notice.

8.2 Marketing choices

Every informational newsletter includes a single-click unsubscribe link. You can also turn off analytics and marketing cookies at any point using the on-site preference panel.

8.3 Exercising your rights

How do you submit a data request? Contact [email protected]. We may verify your identity before proceeding, and we respond within 30 days. You also have the right to contact the supervisory data office in United States.

All pages run over encrypted HTTPS connections. Customer files sit in access-restricted databases accessible solely to authorized technicians fulfilling your order. Payment card numbers are never requested or stored on our servers.

Invoices and transaction receipts are preserved for the timeframe mandated by accounting statutes before being purged. Support conversations remain archived for up to 3 years after the final note. Server access logs wipe after 30 days, aggregated site analytics after up to 14 months, and promotional consents remain until you withdraw them.

Links leading to external sites, social networks, or settlement gateways connect to services governed by their own terms. We hold no responsibility for how third-party platforms manage visitor data.

We revise these guidelines whenever our workflow adjustments or legal updates demand it. The current rules remain visible on this page, with the latest revision date clearly marked at the top.