Official policy statement: Updated July 2026Order now

Returns & Refunds

Name: Traxio
Address: 300 E McBee Ave, Greenville, SC 29601, United States, US
Telephone: +1 (864) 215-4999

You may return items purchased from Traxio within 45 days of delivery, provided the tracker is unused and remains in its original packaging. This section outlines our straightforward return procedure, who covers postal fees, and how quickly your refund is returned.

Please note: request a return authorization number from us prior to posting your package, and mail it solely to the designated address we provide. Parcels sent to unverified addresses cannot be matched to your customer account.

1. 45-day refund guarantee

How long is the return window? You have 45 days from the date of physical delivery to return an item. This timeline covers items that arrived damaged, show technical flaws, differ from what you bought, or simply if you changed your mind.

2. Return conditions

Tracker arrived damaged or malfunctioning: we provide an exchange or a complete refund, including initial delivery fees. Please include photographs with your return message.
Incorrect hardware received: we ship out the proper model right away and arrange collection of the wrong item at our own expense.
Decided on a different path: the device must remain completely unused, packed in its original box with every factory seal intact. You cover the return transit postage, and the initial delivery charge cannot be refunded.
Why do opened wearable items stay with you? Because trackers sit directly against the skin, unsealed units cannot be restocked for hygiene reasons unless there is a confirmed hardware fault.

Hardware units showing physical casing abrasions, broken internal warranty seals, unauthorized firmware changes, or active cloud locks that prevent full device reactivation cannot be returned or refunded due to electronic component security standards.

3. How to send your tracker back: the full return process

Reach out within 45 days of parcel delivery by emailing [email protected] or calling +1 (864) 215-4999. Include your order number, why you are returning it, and clear photos if the hardware arrived damaged.
Our workbench team responds within one business day to give you an official return reference number and our receiving address.
Place the tracker back in its original carton, slip a paper note bearing your return reference number inside, and tape the parcel securely.
Post the box to our provided address and message us the postal tracking code. Hold onto your postal receipt until the returned funds appear in your account.

4. Refunds and processing time

We inspect the unit on our test bench within 3 business days of its arrival and send email confirmation. How do you get paid back? Through your original method: cash-on-delivery purchases are sent via bank transfer to your submitted details, while bank-transfer orders go straight back to the paying account. Banks typically clear this within 1-5 business days.

5. Exchanges and cancellations

Looking for a different setup? Follow the return instructions and submit a fresh order online. We credit the returned device once our workbench logs it in. You can cancel any order at no fee before it leaves our facility by sending your order code to [email protected].

6. Questions about this policy

Have a question? Send a note to [email protected] or phone +1 (864) 215-4999 throughout Mon-Thu 08:15-16:45, Fri 08:15-15:30, Sat 10:00-14:00. We answer each inquiry within one business day.

Merchant: Traxio Hardware LLC
Registered address: 300 E McBee Ave, Greenville, SC 29601, United States
Email: [email protected]
Phone: +1 (864) 215-4999